Ellis Chaddock
Sam has turned the web experiences around for colleagues at Santander and had a huge impact on our presence in the bank's ecosystem.
Case Studies
i-Exchange Knowledge Base Overhaul
35% search accuracy improvementOverhauling Santander's 6,000-article internal knowledge base to fix broken search, delivering a 35% accuracy improvement across 5 million annual searches.
8 min readCassi: AI Chatbot Feedback Redesign
30% increase in feedback submissionsFixing Santander's AI colleague assistant in three weeks at zero development cost, increasing feedback submission rates by 30%.
5 min readCommunity Support Forum Redesign
97 hrs saved every monthHalving homepage load times and saving 97 hours a month by scaling Santander's internal community forum, without a complete rebuild.
6 min read
Stephen Fell
Sam has been a breath of fresh air for the team, his eagerness to help and build relationships with users and colleagues alike is admirable.
Alan Chadwick
Sam has brought a huge amount of energy and momentum into our team, but most importantly, he always delivers.