Case Studies
I've selected these case studies to showcase some of my best work. Read on to learn about my design process.
i-Exchange Knowledge Base Overhaul
35% search accuracy improvementOverhauling Santander's 6,000-article internal knowledge base to fix broken search, delivering a 35% accuracy improvement across 5 million annual searches.
8 min read
Cassi: AI Chatbot Feedback Redesign
30% increase in feedback submissionsFixing Santander's AI colleague assistant in three weeks at zero development cost, increasing feedback submission rates by 30%.
5 min read
Community Support Forum Redesign
97 hrs saved every monthHalving homepage load times and saving 97 hours a month by scaling Santander's internal community forum, without a complete rebuild.
6 min read